Here's a fact that surprises many property managers: your rating matters more than your price. A property with a 4.7/5 rating and premium pricing will outperform a property with a 3.5/5 rating and discount pricing. Guests choose based on reviews. High ratings drive bookings. Low ratings drive cancellations. But here's what most property managers don't realize: ratings aren't determined by luck. They're determined by how you respond to feedback. Across a portfolio of short-sta